Duty Support

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See also: Trust System
Spoiler Warning : This article contains spoilers!

The Duty Support system can be used to progress through main scenario dungeons and 4-player trials with a party of NPCs.

The Howling Eye with Duty Support

As of patch 6.5, all main scenario dungeons and 4-player trials are supported. Newly-released main scenario dungeons have Duty Support available on release. However, most optional dungeons and most 8-player trials are not supported. Starting from patch 7.1, optional dungeons that are part of Duty Roulette: Leveling will begin to have Duty Support implemented.

Parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players, limited jobs are not allowed, and Level Sync cannot be disabled. The player must also meet the average item level requirement for the duty to register.

Note that if the player character dies in Duty Support mode, the party will automatically wipe.

Duty Support vs. Real Players

Completing dungeons using Duty Support offers several advantages and disadvantages compared to forming a party with other players (typically using Duty Finder).

Advantages

  • NPCs offer flavor text and unique dialogue that can enhance the story context of the dungeon, especially for first-time runs. In addition, many Duty Support NPCs from Heavensward onwards are significant in the main story.
  • Can explore and complete dungeon at own pace without influence from other players
  • Players can learn boss mechanics by following the movements of the NPC party members, who are programmed to do them correctly (with very few exceptions)
  • No queue time compared to a matchmade party in Duty Finder, or waiting for a party to fill in Party Finder. This is particularly helpful when playing as DPS, in a low-population data center, or during off-peak hours.
  • Do not need to roll against other players for loot

Disadvantages

  • NPCs are tuned to deal less damage compared to an average Duty Finder party, resulting in longer runs (~20-30 minutes). In addition, NPC tanks will not engage more than one group of enemies at a time unless if the player deliberately runs ahead to pull more.
  • The player has to engage in all dungeon gimmicks by themselves, instead of being able to split them between multiple people
  • Automatic party wipe if the player character dies
  • Can only run with NPCs solo
  • Fewer overall loot drops
  • Some awkward mechanical resolution which may be annoying (e.g., forcing the player out of melee range to take a stack marker AoE)

Accessing the Duty Support System from Duty Entrance

After reaching the quest objective to clear a dungeon in the main scenario, the Duty Support icon will display above the entrance of the duty. Select the entrance, and then choose the option to enter the dungeon with a group of NPCs in the window that appears. A new menu will display, from which you can select "Register for Duty" to begin the duty.

In dungeons added starting in Shadowbringers (Lv. 71+), which are compatible with Trust, several allied NPCs will be standing near the dungeon's entrance. Speaking to them will also bring up the Duty Support UI. Party member selection is also available in most Lv. 71+ dungeons.

In Duty Support mode, NPCs will always be the minimum level to enter the dungeon.

Accessing the Duty Support System from Main Menu

First, select Duty Support under Duty in the main menu. A list of available duties will be displayed in the window that appears. Select the duty you wish to enter, confirm which NPCs will be accompanying you, then select the "Register for Duty."

The Duty Finder and Trust menus can also be accessed by pressing the appropriate button at the bottom of the Duty Support menu.

Party Selection

Most Lv. 71+ dungeons (Shadowbringers onwards) allow you to switch out the NPCs in your party. This is indicated by a message that displays underneath your party members.

Click on your party members or press the confirm button on your controller to open a window showing a list of available NPCs for that duty.

  • The NPC party members available in instanced duties prior to Shadowbringers are fixed according to your role, and therefore cannot be selected.
  • All Lv. 71+ dungeons compatible with Duty Support have this option available in the UI, even if in practice, party member selection is not possible due on a limited number of available NPCs and their roles.

Compatible Duties

Duty Level NPCs Available in Duty Support Mode
Sastasha 15 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Tam-Tara Deepcroft 16 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Copperbell Mines 17 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Halatali 20 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Bowl of Embers 20 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Thousand Maws of Toto-Rak 24 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Haukke Manor 28 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Brayflox's Longstop 32 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Navel 34 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Sunken Temple of Qarn 35 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Cutter's Cry 38 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Stone Vigil 41 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Howling Eye 44 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Castrum Meridianum 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Praetorium 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Porta Decumana 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
Snowcloak 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Keeper of the Lake 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Sohm Al 53 Alphinaud, Estinien, Ysayle
The Aery 55 Estinien, Temple Knight, Temple Chirurgeon, Temple Banneret
The Vault 57 Alphinaud, Haurchefant, Temple Banneret
The Great Gubal Library 59 Alphinaud, Y'shtola, Pero Roggo
The Aetherochemical Research Facility 60 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Antitower 60 Alphinaud, Thancred, Y'shtola
Sohr Khai 60 Alphinaud, Aymeric, Temple Banneret
Xelphatol 60 Alphinaud, House Fortemps Knight, House Fortemps Banneret, House Fortemps Archer
Baelsar's Wall 60 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Sirensong Sea 61 Alphinaud, Alisaie, Carvallain, Lyse
Bardam's Mettle 65 Gosetsu, Hien, Lyse, Mol Youth
Doma Castle 67 Gosetsu, Yugiri, Doman Shaman, Doman Liberator
Castrum Abania 69 Alphinaud, Alisaie, Resistance Fighter, Resistance Pikedancer
Ala Mhigo 70 Alphinaud, Arenvald, Lyse, Raubahn
The Drowned City of Skalla 70 Alphinaud, Arenvald, J'moldva
The Burn 70 Hien, Y'shtola, Alisaie, Yugiri
The Ghimlyt Dark 70 Hien, Doman Shaman, Alisaie, Yugiri
Holminster Switch 71 Alphinaud, Alisaie, Crystal Exarch, Lyna
Dohn Mheg 73 Alphinaud, Alisaie, Thancred, Urianger, Ryne
The Qitana Ravel 75 Thancred, Urianger, Y'shtola, Minfilia
Malikah's Well 77 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Mt. Gulg 79 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Amaurot 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Grand Cosmos 80 Alphinaud, Alisaie, Y'shtola, Crystal Exarch
Anamnesis Anyder 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Heroes' Gauntlet 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Matoya's Relict 80 Alphinaud, Alisaie, Y'shtola, G'raha Tia
Paglth'an 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia
The Tower of Zot 81 Alphinaud, Alisaie, Thancred, Estinien
The Tower of Babil 83 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Vanaspati 85 Alphinaud, Alisaie, Thancred, Y'shtola, Estinien, G'raha Tia
Ktisis Hyperboreia 87 Hythlodaeus, Emet-Selch, Venat
The Aitiascope 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Mothercrystal† 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Dead Ends 90 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Alzadaal's Legacy 90 Urianger, Y'shtola, Estinien, G'raha Tia
The Fell Court of Troia 90 Y'shtola, Estinien, Varshahn
Lapis Manalis 90 Varshahn, Alphinaud, Zero, Estinien, Alisaie, Y'shtola
The Aetherfont 90 Thancred, Urianger, Zero, Varshahn
The Lunar Subterrane 90 Varshahn, Y'shtola, Estinien, Zero
Ihuykatumu 91 Wuk Lamat, Alphinaud, Krile
Worqor Zormor 93 Wuk Lamat, Alisaie, Krile
Worqor Lar Dor† 93 Wuk Lamat, Thancred, Urianger, Alisaie, Krile, Zoraal Ja, Koana
The Skydeep Cenote 95 Wuk Lamat, Alphinaud, Alisaie, Krile
Vanguard 97 Wuk Lamat, G'raha Tia, Alisaie, Krile
Origenics 99 Wuk Lamat, G'raha Tia, Alisaie, Krile
Everkeep† 99 Wuk Lamat, G'raha Tia, Alphinaud, Alisaie, Y'shtola, Estinien, Krile
Alexandria 100 Wuk Lamat, G'raha Tia, Krile
Yuweyawata Field Station 100 Wuk Lamat, G'raha Tia, Alphinaud, Alisaie, Krile
The Underkeep 100 Wuk Lamat, G'raha Tia, Krile
The Meso Terminal 100 Wuk Lamat, G'raha Tia, Alphinaud, Sphene, Krile, Alisaie, Y'shtola
The Ageless Necropolis† 100 Wuk Lamat, G'raha Tia, Alphinaud, Sphene, Krile, Alisaie, Y'shtola
† These trials are 8-player duties available for Duty Support. A party must consist of 2 tanks, 2 healers, and 4 DPS.

Allied NPCs

Non-Avatars

The following allies are only available in Duty Support Mode and cannot be used at all in Trust Mode. They do not gain experience, and the player may not glamour them.

Ally Dungeon Role Class/Job Notes
Roegadyn Marauder A Realm Reborn and some Heavensward story duties Tank Marauder Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Storm" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Hyur Conjurer A Realm Reborn and some Heavensward story duties Healer Conjurer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Lalafell Thaumaturge A Realm Reborn and some Heavensward story duties Magical Ranged DPS Thaumaturge Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Flame" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Elezen Lancer A Realm Reborn and some Heavensward story duties Melee DPS Lancer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Cannot be swapped with the Thaumaturge, and is thus only available if the player is a Tank or Healer.
Ysayle Sohm Al Tank
Magical Ranged DPS		 Oracle of Frost Can be a Gladiator or Thaumaturge depending on the role needed.
Uses Ice-elemental skills as both roles, and is able to use attacks derived from Shiva.
As a Thaumaturge, does not use Fire or Lightning-elemental skills.
Temple Knight The Aery Tank Knight
Temple Chirurgeon The Aery Healer Chirurgeon
Temple Banneret The Aery, The Vault, Sohr Khai Melee DPS Banneret
Haurchefant The Vault Tank
Melee DPS		 Gladiator Chivalric Knight Functions as a Gladiator in both Tank and DPS roles. His skills as a DPS deal more damage and generate less enmity.
Pero Roggo The Great Gubal Library Tank
Magical Ranged DPS		 Tank DPS Poroggo Does not have a job or class.
Casts Water for offense.
As a tank, uses   Frog Legs to provoke multiple enemies at once.
Aymeric Sohr Khai Tank
Melee DPS		 Lord Commander
House Fortemps Knight Xelphatol Tank Knight
House Fortemps Banneret Xelphatol Melee DPS Banneret
House Fortemps Archer Xelphatol Physical Ranged DPS Archer
Carvallain The Sirensong Sea Tank Marauder
Lyse The Sirensong Sea, Bardam's Mettle, Ala Mhigo Melee DPS Pugilist
Gosetsu Bardam's Mettle, Doma Castle Tank Samurai Samurai Has Imposing Figure as tank stance
Uses Honed Eye as a defensive action
Hien Bardam's Mettle, The Burn, The Ghimlyt Dark Melee DPS
Tank		 Samurai Samurai Only available as a DPS in Bardam's Mettle
Only available as a Tank in The Burn and The Ghimlyt Dark
Mol Youth Bardam's Mettle Healer Shaman
Doman Shaman Doma Castle, The Ghimlyt Dark Healer Shaman
Doman Liberator Doma Castle Melee DPS Samurai
Yugiri Doma Castle, The Burn, The Ghimlyt Dark Melee DPS Ninja
Resistance Fighter Castrum Abania Tank Gladiator
Resistance Pikedancer Castrum Abania Melee DPS Pikedancer
Arenvald Ala Mhigo, The Drowned City of Skalla Tank
Melee DPS		 Gladiator Gladiator Only available as a Tank in Ala Mhigo
Raubahn Ala Mhigo Melee DPS Gladiator Champion Gladiator
J'moldva The Drowned City of Skalla Melee DPS Lancer
Lyna Holminster Switch Physical Ranged DPS Guard Captain Dancer, but does not use   Closed Position.
Emet-Selch Ktisis Hyperboreia Tank
Magical Ranged DPS		 The Third Seat Can be a Dark Knight or Black Mage depending on the role needed.
Hythlodaeus Ktisis Hyperboreia Physical Ranged DPS Soulseer Bard, but buffs the player with Bravery instead of performing songs for the party.
Venat Ktisis Hyperboreia Tank
Healer
Physical Ranged DPS		 All-Rounder Can be a Paladin, White Mage, or Dancer depending on the role needed.
Has a unique level 2 Limit Break.
Varshahn The Fell Court of Troia, Lapis Manalis, The Aetherfont, The Lunar Subterrane Tank
Melee DPS		 Satrap Can be a Gladiator or Dragoon depending on the role needed.
Uses The Scarlet Whisper as both roles, an AoE attack that deals high damage.
As a Gladiator, is able to drain HP from enemies with certain abilities to heal himself.
As a Dragoon, does not use any jump or dive abilities.
Wuk Lamat Ihuykatumu, Worqor Zormor, Worqor Lar Dor, The Skydeep Cenote, Vanguard, Origenics, Everkeep, Alexandria, Yuweyawata Field Station, The Underkeep, The Meso Terminal, The Ageless Necropolis Tank
Melee DPS		 Warrior Intrepid Warrior, but can be either tank or DPS
Only available as a tank in Everkeep
As tank, uses Thunder of the Rroneek as   Reprisal, which will overwrite the player's
Koana Worqor Lar Dor Physical Ranged DPS Innovator Machinist
Zoraal Ja Worqor Lar Dor Melee DPS Viper
Sphene The Meso Terminal, The Ageless Necropolis Magical Ranged DPS Zoemancer Similar to arcanist, but does not summon Carbuncle.
Uses various "Alexandrian" spells to attack (e.g. Alexandrian Ruin III, Alexandrian Thunder).

Avatars

The following NPCs are also compatible with Trust. Many of these NPCs can adopt different jobs in Duty Support, but only a few of their possible jobs are available in Trust.

Ally Role Class/Job Notes
Alphinaud Healer Arcanist Academician Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy.
The Carbuncle deals damage instead of healing and occasionally provides a Damage Up buff to allies.
Prioritizes healing Alisaie over the player if she's in the party.
In Trust mode, can only be brought into Shadowbringers dungeons.
Sage Requires Endwalker expansion.
Does not use   Kardia, but has stronger healing to compensate.
Cannot be brought into Shadowbringers dungeons in Trust Mode.
Magical Ranged DPS Academician Available only in Sohm Al, The Vault, The Great Gubal Library, The Antitower, Sohr Khai, Xelphatol, Castrum Abania, and The Drowned City of Skalla if the player is healer.
Not available in Trust mode.
Sage Sage Available only in Ihuykatumu if the player is a healer.
Not available in Trust mode.
Alisaie Magical Ranged DPS Red Mage Uses   Limit Break against bosses as soon as it becomes available.
Has a unique level 2   Limit Break called Vermillion Pledge.
Uses   Vercure to heal if the entire party's HP drops too low.
Always finishes her combo with   Resolution in Endwalker, regardless of her level.
Healer Red Mage Red Mage Available only in Worqor Zormor and Worqor Lar Dor if the player is on a non-healer role.
Casts Vermedica II as an AoE heal.
Not available in Trust mode.
Thancred Tank Gunbreaker Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
  Superbolide reduces his HP to 1 instead of 50%. (as it did for players in Shadowbringers)
Archon Available only in The Antitower.
Not available in Trust mode.
Melee DPS Archon
Urianger Healer Astrologian Is able to cast Death in addition to normal abilities.
  Gravity inflicts Slow and Heavy on enemies hit.
Magical Ranged DPS Lithomancer Summoner, but can only use   Summon Bahamut and   Summon Phoenix (in addition to Amber Carbuncle.)
Available only in the level 89 trial if player is healer.
Not available in Trust mode.
Y'shtola Magical Ranged DPS Sorceress Black Mage, but can cast Water,   Aero,   Stone, and   Cure II in addition to normal abilities.
  Foul usages are renamed and visually appear as   Holy, though it lacks the stun.
Will use   Cure II if tank player's HP drops extremely low.
Conjurer Archon Available only in The Great Gubal Library and The Antitower.
Not available in Trust mode.
Healer Sorceress Available only in The Fell Court of Troia, The Lunar Subterrane and Everkeep if the player is a non-healer role, and in The Ageless Necropolis if the player is a DPS.
Not available in Trust mode.
Archon Available only in The Burn if the player is a DPS.
Not available in Trust mode.
Minfilia Melee DPS Oracle of Light Rogue, but can cast Banish in addition to normal abilities.
Never uses   Limit Break if the player is a DPS.
In Trust mode, can only be brought into Shadowbringers dungeons, and is capped at level 80.
Ryne
Crystal Exarch Tank
Healer
Magical Ranged DPS		 All-Rounder Can be a Paladin, White Mage, or Black Mage depending on the role needed.
Not available in Trust mode until completing "Main Scenario Quest Reflections in Crystal" and joins at level 80.
Not available as a Healer during Trial The Mothercrystal or Trial Everkeep.
Not available as a DPS in Duty Support during Dungeon The Meso Terminal or Trial The Ageless Necropolis.
G'raha Tia
Estinien Melee DPS Dragoon Requires Endwalker expansion.
Cannot be brought into Shadowbringers dungeons in Trust Mode.
Zero Melee DPS Memoriate Functionally identical to a Reaper, but does not use avatar skills.
Available in Trust mode in Lapis Manalis, The Aetherfont, and The Lunar Subterrane only.
Krile Magical Ranged DPS Pictomancer Requires Dawntrail expansion.
Cannot be brought into Shadowbringers or Endwalker dungeons in Trust Mode.

Availability

Shadowbringers

Duty Support Availability
Ally Holminster Switch Dohn Mheg Qitana Ravel Malikah's Well Mt. Gulg Amaurot The Grand Cosmos Anamnesis Anyder The Heroes' Gauntlet Matoya's Relict Paglth'an
Alphinaud ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Alisaie ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Thancred ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Urianger ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Y'shtola ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Minfilia / Ryne ✓ ✓ ✓ ✓ ✓ ✓ ✓
Crystal Exarch ✓ ✓ ✓ ✓
Lyna ✓

Endwalker

Duty Support Availability
Ally The Tower of Zot The Tower of Babil Vanaspati Ktisis Hyperboreia The Aitiascope The Mothercrystal The Dead Ends Alzadaal's Legacy The Fell Court of Troia Lapis Manalis The Aetherfont The Lunar Subterrane
Alphinaud ✓ ✓ ✓ ✓ ✓ ✓ ✓
Alisaie ✓ ✓ ✓ ✓ ✓ ✓ ✓
Thancred ✓ ✓ ✓ ✓ ✓ ✓ ✓
Urianger ✓ ✓ ✓ ✓ ✓ ✓
Y'shtola ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
G'raha Tia ✓ ✓ ✓ ✓ ✓ ✓
Estinien ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Emet-Selch ✓
Hythlodaeus ✓
Venat ✓
Varshahn ✓ ✓ ✓ ✓
Zero ✓ ✓ ✓

Dawntrail

Duty Support Availability
Ally Ihuykatumu Worqor Zormor Worqor Lar Dor The Skydeep Cenote Vanguard Origenics Everkeep Alexandria Yuweyawata Field Station The Underkeep The Meso Terminal The Ageless Necropolis
Alphinaud ✓ ✓ ✓ ✓ ✓ ✓ ✓
Alisaie ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Thancred ✓
Urianger ✓
Y'shtola ✓ ✓ ✓
G'raha Tia ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Estinien ✓
Krile ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Wuk Lamat ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Koana ✓
Zoraal Ja ✓
Sphene ✓ ✓

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