Trust System

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Npc trust system1.jpg

The Trust System is a feature introduced in Shadowbringers (5.0). This system allows you to challenge dungeons from main scenario quests with a party of allied NPCs.

Parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players.

The Trust System unlocks on completion of the main scenario quest Main Scenario QuestShadowbringers (Quest).

Using the Trust System

Duty Support

Trust system1.png

After reaching the quest objective to clear a dungeon in the main scenario, several allied NPCs will be standing near the dungeon's entrance. Speak with them, and you will have the option to add them to your party and enter the dungeon.

In Duty Support mode, NPCs will always be the minimum level to enter the dungeon.

Prior to patch 6.1, Duty Support was known as "Scenario mode" and was part of the Trust UI.

Trusts

Trust system2.png

The Trust system functions similarly to Duty Support, save that the NPCs are not limited by their availability during the main scenario, instead being restricted based on their level. The Trust system is only available for dungeons from Shadowbringers onward.

Trust avatars made available in Shadowbringers start at level 71, and avatars made available in Endwalker start at level 81, and accumulate experience from completing Avatar mode runs according to the following table. (Note that, as of patch 6.0, avatars level directly from 79 to 81, skipping level 80 entirely.)

Upon reaching levels 80 and 90 with a Trust avatar, the player is given an additional glamour option for that character. At level 80 this glamour is a previous iconic appearance. At level 90, this glamour is of their cold weather outfit seen during the Endwalker MSQ.

Dungeons Available in Duty Support

Duty Level NPCs Available in Duty Support Mode Experience in Trust Mode Overleveled Experience
Sastasha 15 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Tam-Tara Deepcroft 16 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Copperbell Mines 17 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Bowl of Embers 20 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Thousand Maws of Toto-Rak 24 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Haukke Manor 28 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Brayflox's Longstop 32 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Navel 34 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Stone Vigil 41 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Howling Eye 44 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Castrum Meridianum 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Praetorium 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Porta Decumana 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
Snowcloak 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Keeper of the Lake 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Sohm Al 53 Alphinaud, Estinien, Ysayle
The Aery 55 Estinien, Temple Knight, Temple Chirurgeon, Temple Banneret
The Vault 57 Alphinaud, Haurchefant, Temple Banneret
Holminster Switch 71 Alphinaud, Alisaie, Crystal Exarch, Lyna 3,091,000 1,236,400
Dohn Mheg 73 Alphinaud, Alisaie, Thancred, Urianger, Minfilia 3,442,000 1,376,800
The Qitana Ravel 75 Thancred, Urianger, Y'shtola, Minfilia 4,021,000 1,608,400
Malikah's Well 77 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne 4,757,000 1,902,800
Mt. Gulg 79 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne 5,439,000 2,175,600
Amaurot 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne 2,208,400
The Grand Cosmos 80 Alphinaud, Alisaie, Y'shtola, Crystal Exarch 2,254,000
Anamnesis Anyder 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne 2,293,200
The Heroes' Gauntlet 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne 2,331,200
Matoya's Relict 80 Alphinaud, Alisaie, Y'shtola, G'raha Tia 2,365,600
Paglth'an 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia 2,404,400
The Tower of Zot 81 Alphinaud, Alisaie, Thancred, Estinien 2,655,600
The Tower of Babil 83 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia 3,032,800
Vanaspati 85 Alphinaud, Alisaie, Thancred, Y'shtola, Estinien, G'raha Tia 3,509,200
Ktisis Hyperboreia 87 Three spoiler NPCs 3,915,600
The Aitiascope 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia 4,024,800
The Level 89 Trial 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia N/A
The Dead Ends 90 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia 0
Alzadaal's Legacy 90 Urianger, Y'shtola, Estinien, G'raha Tia 0
The Fell Court of Troia 90 Y'shtola, Estinien, Varshahn 0

Allied NPCs

Avatars

Ally Role Class/Job Notes
Alphinaud Healer Scholar frame icon.png Academician Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy.
The Carbuncle deals damage instead of healing and occasionally provides a Damage Up buff to allies.
Prioritizes healing Alisaie over the player if she's in the party.
Sage frame icon.png Sage Requires Endwalker expansion.
Does not use Kardia.png  Kardia, but has stronger healing to compensate.
Ranged Magical DPS Arcanist frame icon.png Academician Available only in Sohm Al and The Vault if the player is healer.
Not available in Trust mode.
Alisaie Ranged Magical DPS Red Mage frame icon.png Red Mage Uses Limit Break against bosses as soon as it becomes available.
Has a unique level 2 Limit Break in Vermillion Pledge.
Uses Vercure.png  Vercure to heal if the entire party's HP drops too low.
Always finishes her combo with Resolution.png  Resolution in Endwalker, regardless of her level.
Thancred Tank Gunbreaker frame icon1.png Gunbreaker Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
Urianger Healer Astrologian frame icon.png Astrologian Is able to cast Death in addition to normal abilities.
Gravity.png  Gravity inflicts Slow icon1.png Slow and Heavy icon1.png Heavy on enemies hit.
Ranged Magical DPS Summoner frame icon.png Lithomancer Summoner, but can only use Summon Bahamut.png  Summon Bahamut and Summon Phoenix.png  Summon Phoenix (in addition to Amber Carbuncle.)
Available only in the level 89 trial if player is healer.
Not available in Trust mode.
Y'shtola Ranged Magical DPS Black Mage frame icon.png Sorceress Black Mage, but can cast Water, Aero, Stone, and Cure II.png  Cure II in addition to normal abilities.
Foul.png  Foul usages are renamed and visually appear as Holy.png  Holy, though it lacks the stun.
Will use Cure II.png  Cure II if tank player's HP drops extremely low.
Healer Conjurer frame icon.png Sorceress Available only in The Fell Court of Troia if the player is a non-healer role.
Not available in Trust mode.
Minfilia Melee Physical DPS Rogue frame icon.png Oracle of Light Rogue, but can cast Banish in addition to normal abilities.
Never uses Limit Break if the player is a DPS.
Cannot be brought into Endwalker dungeons in Avatar Mode, and is capped at level 80.
Ryne
Crystal Exarch Any Paladin frame icon.png White Mage frame icon.png Black Mage frame icon.png All-Rounder Can be a Black Mage, Paladin, or White Mage depending on the role needed.
Not available in Avatar mode until completing "Main Scenario QuestReflections in Crystal" and joins at level 80.
G'raha Tia
Estinien Melee Physical DPS Dragoon frame icon.png Dragoon Requires Endwalker expansion.
Cannot be brought into Shadowbringers dungeons in Avatar Mode.

Non-Avatars

The following allies are only available in Duty Support Mode and cannot be used at all in Trust Mode. They do not gain experience, and the player may not glamour them.

Ally Dungeon Role Class/Job Notes
Roegadyn Marauder A Realm Reborn story duties Tank Marauder frame icon.png Marauder Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Hyur Conjurer A Realm Reborn story duties Healer Conjurer frame icon.png Conjurer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Lalafell Thaumaturge A Realm Reborn story duties Ranged Magical DPS Thaumaturge frame icon.png Thaumaturge Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Elezen Lancer A Realm Reborn story duties Melee Physical DPS Lancer frame icon.png Lancer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Cannot be swapped with the Thaumaturge, and is thus only available if the player is a Tank or Healer.
Ysayle Sohm Al Tank or Ranged Magical DPS Gladiator frame icon.png Thaumaturge frame icon.png Oracle of Frost
Temple Knight The Aery Tank Gladiator frame icon.png Knight
Temple Chirurgeon The Aery Healer Conjurer frame icon.png Chirurgeon
Temple Banneret The Aery, The Vault Melee Physical DPS Lancer frame icon.png Banneret
Haurchefant The Vault Tank or Melee Physical DPS Gladiator frame icon.png Chivalric Knight Functions as a Gladiator in both Tank and DPS roles. His skills as a DPS deal more damage and generate less enmity.
Lyna Holminster Switch Ranged Physical DPS Dancer frame icon1.png Guard Captain Dancer, but does not use Closed Position.png  Closed Position.
Spoiler NPC 1 Ktisis Hyperboreia Tank or Ranged Magical DPS Dark Knight frame icon.png Black Mage frame icon.png The Third Seat Can be a Dark Knight or Black Mage depending on the role needed.
Spoiler NPC 2 Ktisis Hyperboreia Ranged Physical DPS Bard frame icon.png Soulseer Bard, but buffs the player with Bravery instead of performing songs for the party.
Spoiler NPC 3 Ktisis Hyperboreia Any Paladin frame icon.png White Mage frame icon.png Dancer frame icon1.png All-Rounder Can be a Paladin, Dancer, or White Mage depending on the role needed.
Has a unique level 2 Limit Break.
Varshahn The Fell Court of Troia Tank or Melee Physical DPS Gladiator frame icon.png Dragoon frame icon.png Satrap Can be a Gladiator or Dragoon depending on the role needed.
Uses The Scarlet Whisper as both roles, an AoE attack that deals high damage.
As a Gladiator, is able to drain HP from enemies with certain abilities to heal himself.
As a Dragoon, does not use any jump or dive abilities.

Availability

Shadowbringers

Duty Support Availability
Ally Holminster Switch Dohn Mheg Qitana Ravel Malikah's Well Mt. Gulg Amaurot The Grand Cosmos Anamnesis Anyder The Heroes' Gauntlet Matoya's Relict Paglth'an
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
Minfilia / Ryne
Crystal Exarch
Lyna

Endwalker

Duty Support Availability
Ally The Tower of Zot The Tower of Babil Vanaspati Ktisis Hyperboreia The Aitiascope The Dead Ends Alzadaal's Legacy The Fell Court of Troia
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
G'raha Tia
Estinien
Spoiler NPC 1
Spoiler NPC 2
Spoiler NPC 3
Varshahn

Official Description

In Shadowbringers, players will have the opportunity to challenge dungeons with a party of trusted non-player characters, including various Scions of the Seventh Dawn—though the traditional party matching systems will of course remain intact.